Effective Date: August 19, 2026
Welcome to KrioHub. This Refund & Cancellation Policy explains the terms applicable to purchases made through KrioHub.com, a venture by Krio Digital.
KrioHub primarily sells digital products, including e-books, templates, planners, study materials, courses, digital tools, guides, and other downloadable or digitally accessible content.
By purchasing a product from KrioHub, you agree to this Refund & Cancellation Policy.
1. Nature of Digital Products
All products sold through KrioHub are primarily digital in nature.
Depending on the product, you may receive access through:
- Instant download
- Your KrioHub account
- A download link
- Online access to digital content
Because digital products can generally be accessed, copied, or downloaded immediately after purchase, refunds and cancellations may be limited once access has been provided.
2. Cancellation of Orders
You may request cancellation of an order before the digital product has been delivered, accessed, or made available for download, where cancellation is technically possible.
Once:
- A download link has been generated or used,
- The product has been downloaded,
- Digital access has been provided, or
- The purchased content has otherwise been made available,
the order may no longer be eligible for cancellation, subject to applicable law and the circumstances of the purchase.
3. Refund Eligibility
Refund requests may be considered in situations such as:
A. Duplicate Payment
If you were charged more than once for the same product due to a technical or payment-processing error, please contact us with the relevant order details.
B. Payment Successful but Product Not Delivered
If your payment was successfully completed but you did not receive access to the purchased product, please contact our support team.
We may first attempt to resolve the issue by restoring access, providing a new download link, or delivering the product through an alternative method.
C. Technical Issues
If a purchased digital product is significantly inaccessible, corrupted, or does not function as described, you may contact us for assistance.
We may attempt to resolve the issue by:
- Providing technical support
- Sending a replacement file
- Restoring access
- Providing an updated version
- Offering another reasonable solution
If the issue cannot reasonably be resolved, a refund may be considered based on the circumstances.
D. Incorrect Product Purchase
If you accidentally purchase the wrong product, please contact us as soon as possible.
Refund or cancellation requests for incorrect purchases will be reviewed on a case-by-case basis, particularly if the product has not yet been downloaded or accessed.
4. Non-Refundable Situations
Except where required by applicable law, refunds may generally not be provided when:
- The digital product has already been downloaded or accessed
- A download link has been used
- Access to a course, tool, or digital resource has been provided
- You changed your mind after receiving the product
- You no longer need the product
- The product does not meet expectations that were not stated in its official description
- You purchased the product without reviewing its description, features, compatibility, or requirements
- You are unable to use the product because of unsupported software, devices, or technical environments clearly identified before purchase
- The product was purchased using incorrect information provided by you
- The product has been copied, shared, modified, redistributed, or otherwise misused
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
5. Refund Request Process
To request a refund, please contact KrioHub support and provide:
- Your full name
- Email address used for the purchase
- Order ID or transaction reference
- Product name
- Reason for your refund request
- Screenshots or supporting information, where relevant
Please submit your request as soon as possible after identifying the issue.
Support Email: [Insert Support Email]
We may request additional information to verify the purchase or investigate the issue.
6. Refund Processing
If a refund is approved, it will generally be processed through the original payment method, where possible.
The time required for the refunded amount to appear in your account may depend on:
- Your bank
- Payment provider
- Card issuer
- UPI or other payment method
- Payment processing timelines
KrioHub is not responsible for delays caused by banks or third-party payment providers after a refund has been successfully initiated.
7. Chargebacks and Payment Disputes
If you experience an issue with your purchase, we encourage you to contact KrioHub support first so that we have an opportunity to investigate and resolve the issue.
Fraudulent, false, or unauthorized chargeback claims may result in:
- Suspension of your KrioHub account
- Removal of access to purchased products
- Investigation of the transaction
- Other action where permitted by applicable law
Legitimate payment disputes and consumer rights will not be affected by this provision.
8. Product Access After a Refund
If a refund is approved, KrioHub may revoke access to the relevant digital product.
This may include:
- Disabling downloads
- Removing account access
- Deactivating licenses
- Restricting access to digital content
You must stop using and, where applicable, delete copies of the refunded product unless otherwise required by applicable law.
9. Changes to This Policy
KrioHub may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, payment processes, or applicable legal requirements.
Any updated version will be published on this page with a revised Effective Date.
10. Contact Us
If you have any questions regarding refunds, cancellations, payments, or product access, please contact us:
KrioHub
A Venture by Krio Digital
Website: KrioHub.com
Email: Contact@kriohub.com